Privacy Policy

We collect personal information that you voluntarily provide when you:

• Enquire about a system or request an installed quote
• Submit a contact or trade partner enquiry
• Request a quote
• Call, email or message us

This may include:

• Name and contact details (email, phone number)
• Property address and postcode
• Property type and household details
• Business name, licence number and service area (trade partners)
• Any additional information you choose to share

We use your personal information to:

• Respond to enquiries and provide quotes
• Schedule and perform free water checks and installations
• Process trade partner applications
• Communicate about products, services and ongoing support
• Maintain records for warranty, service and legal purposes
• Improve our website, products and customer experience

Your information is stored securely in our cloud-based systems and protected by appropriate technical and organisational safeguards. Access is limited to authorised PureTap staff and trusted service providers who need the information to perform their roles.

We do not sell or rent your personal information. We may share it only with:

• Authorised installers and service partners involved in your installation
• Trusted service providers who assist with email, hosting and customer management
• Government or regulatory bodies when required by law

Our website may use basic analytics and cookies to understand how visitors use the site and to improve its performance. You can disable cookies in your browser settings at any time.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time

If you have questions about this Privacy Policy or wish to access, correct or delete your personal information, please contact us: